Effective Date: 21/02/2025

Welcome to On Time Cleaners! By using our services, website, or making a booking, you agree to comply with and be bound by the following Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.

Services Provided

On Time Cleaners offers residential and commercial cleaning services, including but not limited to standard cleaning, deep cleaning, move-in/move-out cleaning, recurring cleaning, Airbnb cleaning, and other related services. Our team will provide cleaning as described on our website or as specified in your service agreement.

Booking and Payment

• Booking: To book a cleaning, you must provide necessary information such as your name, address, contact details, and any other required information for scheduling.
• Payment: Payment is due upon completion of services unless otherwise arranged. We accept [list payment methods]. For recurring services, you may be billed on a regular basis.
• Cancellation: You may cancel or reschedule your cleaning appointment up to [insert hours, typically 24–48] hours before the scheduled service without penalty. Cancellations made within this window may incur a [insert cancellation fee].

Service Fees

Service fees are outlined on our website or quoted at the time of booking. Additional fees may apply for special requests, difficult-to-reach areas, or excessive dirt or damage. All fees are subject to change, and we will notify you in advance of any changes.

Client Responsibilities

• Access to Property: You are responsible for providing access to the property at the agreed-upon time. If we are unable to access the property or if access is delayed, additional fees may apply.
• Pets and Fragile Items: You should inform us of any pets in the home or fragile items that require special care. We are not liable for damages to items not disclosed.
• Parking: Ensure parking is available for our team to reach your property.

Service Quality Guarantee

We are committed to providing high-quality cleaning services. If you are not satisfied with the cleaning, please notify us within [24-48 hours] of the service, and we will return to address any concerns at no additional charge. If we are unable to meet your satisfaction, a refund or partial refund may be issued at our discretion.

Liability

• Damage or Loss: While we take every care to ensure your property is respected, On Time Cleaners is not responsible for any damage or loss to your property during the cleaning service, except in cases of negligence or intentional harm.
• Indemnification: By using our services, you agree to indemnify and hold harmless On Time Cleaners, its employees, agents, and contractors from any claims, damages, or liabilities that may arise from the use of our services.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

User Conduct

By using our services, you agree to:

• Not engage in any illegal activities on the property or during the service.
• Provide accurate and truthful information when booking our services.
• Treat our staff with respect and courtesy.

Termination of Service

We reserve the right to terminate or suspend service to any client at our discretion, particularly in cases of breach of these Terms of Service, illegal activity, or failure to make timely payments.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of US, without regard to its conflict of law principles.

Contact Us

If you have any questions about these Terms of Service or any other aspect of our business, please contact us at:

On Time Cleaners

Tampa Bay, FL

ontimeclean01@gmail.com

656-600-4556